Privacy Policy

Privacy Policy

Last updated: September 2026

SUDORA HOME ("we", "us", "our") is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information when you visit sudorahome.com.

1. Who We Are

SUDORA HOME is an online store operating under Belgian law. For any privacy-related questions, contact us at: info@sudorahome.com

2. What Data We Collect

  • Order data: name, email address, billing and shipping address, phone number
  • Payment data: processed securely by our payment provider — we do not store card details
  • Browsing data: IP address, browser type, pages visited (via cookies and analytics tools)
  • Communications: any messages you send us via email or contact forms

3. Why We Collect It

  • To process and fulfill your orders
  • To communicate about your order status
  • To improve our website and shopping experience
  • To comply with legal obligations
  • To send marketing emails (only with your consent)

4. Legal Basis (GDPR)

We process your data on the following legal bases:

  • Contract: to fulfill orders you've placed
  • Legitimate interest: to operate and improve our store
  • Consent: for marketing communications
  • Legal obligation: to comply with applicable laws

5. Sharing Your Data

We only share your data with trusted third parties necessary to operate our store, including:

  • Shopify (our e-commerce platform)
  • Payment processors (Stripe, PayPal, etc.)
  • Shipping and logistics providers
  • Email marketing tools (e.g. Klaviyo) — only if you've opted in

We do not sell your personal data to third parties.

6. Your Rights (GDPR)

As an EU resident, you have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to or restrict processing
  • Data portability
  • Withdraw consent at any time
  • Lodge a complaint with your national data protection authority

To exercise any of these rights, contact us at info@sudorahome.com.

7. Cookies

We use cookies to improve your browsing experience, analyze site traffic, and personalize content. You can manage cookie preferences through your browser settings or our cookie consent tool.

8. Data Retention

We retain your data for as long as necessary to fulfill our legal and contractual obligations, typically up to 7 years for order records.

9. Changes to This Policy

We may update this policy from time to time. Any changes will be published on this page with an updated date.