Shipping & Returns
Shipping & Returns
📦 Shipping
Where do we ship?
We ship to Belgium and across the European Union. If your country is not available at checkout, please contact us at info@sudorahome.com.
How long does delivery take?
Orders are typically dispatched within 1–3 business days of payment confirmation. Estimated delivery time after dispatch is 7–14 business days.
Please note that delivery times are estimates and may vary due to carrier delays, customs processing, or peak periods (e.g. holidays).
Shipping costs
Shipping costs are calculated at checkout based on your location and order weight. Free shipping may be available on qualifying orders — check our current promotions.
Tracking your order
Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can use this to follow your delivery in real time.
Customs & duties
For deliveries within the EU, no additional customs duties apply. Orders outside the EU may be subject to import duties and taxes, which are the responsibility of the customer.
🔄 Returns
Our return policy
We offer a 30-day return window from the date of delivery. If you are not completely satisfied with your purchase, we are here to help.
Conditions for return
- Item must be unused and in its original condition
- Original packaging must be intact
- Proof of purchase required
How to return an item
- Email us at info@sudorahome.com with your order number and reason for return
- We will send you return instructions within 2 business days
- Ship the item back to the address provided
- Once received and inspected, your refund will be processed within 5–7 business days
Refunds
Approved refunds are issued to your original payment method. Shipping costs are non-refundable unless the return is due to our error or a defective product.
Damaged or incorrect items
If you received a damaged or incorrect item, please contact us immediately at info@sudorahome.com with a photo of the item. We will resolve this as a priority.
Exchanges
We do not process direct exchanges. If you need a different product, please return your item and place a new order.
Questions? We're always here: info@sudorahome.com